Michigan Inmate Visit Scheduling: Find the Jail, Get Approved and Avoid a Denied Visit
Michigan does not use one statewide visitation schedule for every county jail. Wayne, Oakland, Macomb, Kent, Washtenaw, Ottawa, Ingham and other counties use different inmate locators, video platforms, registration deadlines, identification rules, visit limits and check-in procedures.
This guide shows families how to confirm custody, identify the correct facility, register through the approved visitation provider, upload identification, schedule an onsite or remote visit, bring a child, follow clothing and conduct rules, contact staff about an emergency, arrange an attorney visit and restart the process after release or transfer.
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What to do before visiting someone who was just arrested
A person may not be ready for visitation immediately after booking. Intake, identification, medical screening, arraignment and housing classification can occur first.
Identify the arrest county
Use the place of arrest—not only the person’s home address. A city police department may transport the person to the county jail.
Search the official jail roster
Confirm the full name, booking number, housing facility and current custody status. Try spelling variations when a recent booking does not appear.
Ask whether visitation is active
People in intake, temporary holding, medical observation, suicide watch or court transport may not have ordinary visitation access.
Save the inmate number
Most registration systems require the current inmate, booking, subject or resident number. An old number from a previous arrest may not work.
Check arraignment and bond separately
A visitation account will not provide the most reliable court date or bond type. Confirm those details through the jail and court of jurisdiction.
Report urgent health concerns directly
Do not wait for a visit to report withdrawal, self-harm risk, serious illness or critical medication. Call the jail and request its medical or mental-health notification route.
Create the visitation account
Follow the vendor link from the sheriff’s official page, upload the requested ID and recent facial image, and wait for approval before selecting a time.
Reconfirm before traveling
Check custody, visit status, address, check-in time and ID requirements again on the morning of the visit.
Start here: find the correct Michigan jail
County jail
Search the sheriff for the county where the person was arrested or is currently housed.
Current inmate number
Copy the inmate, subject, resident or booking number directly from the current roster.
Approved vendor
Use Smart Communications, ICSolutions, SmartJailMail, ViaPath or another system only when the county links to it.
Facility confirmation
Call the jail before a long drive when the inmate recently attended court or may be transferred.
Find an official Michigan county sheriff
- Select the county where the arrest occurred.
- Open the sheriff’s official website from the directory.
- Choose “Inmate Lookup,” “Corrections,” “Jail Services” or “Visitation.”
- Confirm the person’s current custody and inmate number.
- Follow the visitation link provided by that sheriff.
Know which type of jail visit you are scheduling
| Visit type | How it works | Common requirements | Important limitation |
|---|---|---|---|
| Onsite video visit | The visitor travels to the jail but communicates through a video kiosk or booth. | Appointment, valid ID, early check-in and compliance with lobby security. | It is not a contact visit merely because it occurs at the jail. |
| Remote video visit | The visitor connects from an approved computer, tablet or phone. | Vendor account, approved profile, camera, microphone, stable internet and private location. | Fees may apply, sessions may be recorded and technical failures may not be refunded. |
| Contact visit | The visitor and inmate meet in the same controlled visitation space. | Facility eligibility, approval, security search and strict conduct rules. | Not offered to every inmate or visitor and may be suspended for security reasons. |
| Non-contact booth visit | The visitor and inmate are physically separated by glass or another barrier. | Facility appointment and identification. | Items cannot be passed between the visitor and inmate. |
| Professional visit | Attorneys, clergy, social workers, investigators and approved professionals visit for official purposes. | Government ID, professional credentials and sometimes prior security clearance. | Professional privileges cannot normally be used for an ordinary family visit. |
| Hospital or emergency visit | A special visit may be considered when an inmate is hospitalized or a serious emergency exists. | Jail administration approval, hospital rules and verification of the situation. | Approval is case-specific and not guaranteed. |
Step-by-step Michigan jail visitation scheduling
Confirm the inmate’s current location
Search the county roster and copy the current booking number, housing facility and spelling of the inmate’s name.
Open the county visitation page
Read the county’s onsite, remote, minor, identification and scheduling rules before opening the vendor portal.
Create a visitor account
Use your legal name, current address, email, mobile number and date of birth. Do not create duplicate profiles when approval is delayed.
Upload identification and a current facial photo
Photograph the entire ID in good light. Use a natural, recent face photo without filters, sunglasses, digital backgrounds or another person.
Find and connect with the inmate
Search the facility and inmate number, then submit the required friend, family or professional connection request.
Wait for facility approval
An account confirmation does not always mean visitation approval. Check email, text messages and the vendor dashboard for rejection or resubmission instructions.
Select onsite or remote visitation
Compare the schedule, cost, visitor limit and equipment requirements. Onsite visits may be free even when remote visits carry a fee.
Schedule within the county’s time window
Some counties require at least 24 hours’ notice and permit scheduling up to 14 days ahead. Do not wait until the desired day to register.
Save the appointment details
Keep the confirmation number, date, time, time zone, visit type, jail address, inmate number and vendor-support contact.
Check in early
Arrive or log in before the stated check-in time. A late arrival may shorten or cancel the visit without a refund.
What to prepare for a jail visit
- Current inmate and booking number
- Correct housing facility
- Visit confirmation or appointment number
- Valid government-issued photo ID
- Child’s required identification or documents
- Approved visitor account
- Exact check-in time
- Facility address and entrance instructions
- Dress-code-compliant clothing
- Vendor support telephone number
- Computer or phone charger for remote visits
- Stable internet and private, well-lit location
Michigan county jail visitation systems compared
| County | Current visit system | Key published rule | Visitation help |
|---|---|---|---|
| Wayne | ViaPath/GTL video visitation through jail kiosks or a personal device. | Social visitation is non-contact video. Eligible visitors age 17 or older may receive one visit per week for up to 30 minutes. | 313-224-0797 |
| Oakland | Smart Communications video visitation. | One free and one paid visit per inmate each week. Schedule at least 24 hours ahead and no more than two weeks in advance. | 888-253-5178 |
| Macomb | ICSolutions video visitation. | Two visits per week, up to three visitors and approximately 30 minutes. Registration is required at least 24 hours ahead. | 888-506-8407 |
| Kent | SmartInmate / Smart Communications. | The first onsite video visit each week is free. Remote visits currently cost $7.50 for 25 minutes. | 727-349-1561 |
| Washtenaw | Contact visitation for eligible inmates plus an automated video-visitation system. | Eligibility and visit type depend on inmate status and current facility approval. | 734-973-4770 |
| Ottawa | In-person visitation and SmartJailMail video-on-demand. | Video visitors must upload ID and a current self-photo and receive preapproval. Sessions are recorded. | 616-738-4650 |
| Ingham | Family/friend visitation through the county correctional facility. | Use the current Family and Friends Visitation Guide; public lobby hours and holiday closures affect access. | 517-676-2431, option 3 |
Wayne County Jail visitation in Detroit
Wayne County social visitation
- Social visits are conducted through non-contact video.
- Visitors must generally be at least 17 years old.
- An acceptable photo ID is required.
- One social video visit per week may last up to 30 minutes.
- Visitors may use the ADF Visitation Center or an approved personal device.
- Remote personal visits are controlled by housing-unit access and facility schedules.
Wayne County check-in and hours
The public video visitation suite is on the first floor of the Wayne County Criminal Justice Center Administration Building.
- Public suite hours: Monday–Friday, 8 a.m.–5 p.m.
- The public suite is closed on holidays and weekends.
- The county also publishes ADF social windows of 8 a.m.–2 p.m. and 4 p.m.–9 p.m.
- Actual available times are controlled by the portal and housing schedule.
- Visitors must present valid government-issued photo identification.
Accepted Wayne County identification
- State driver’s license;
- State identification card;
- Passport;
- Federal military identification;
- City of Detroit municipal identification card.
Wayne County prohibited items
Electronic devices, tobacco items, lighters, matches, weapons and any item considered a facility security risk are prohibited in the ADF visitation area. Staff cannot hold prohibited electronics for visitors.
Wayne County Criminal Justice Center
5301 Russell Street
Detroit, MI 48211
Inmate information: 313-224-0797
Administration: 313-833-0864
Oakland County Jail video visitation
Oakland scheduling micro-steps
- Confirm the inmate through the official Oakland County locator.
- Create a Smart Communications account.
- Upload or enter the visitor information requested.
- Select a 15- or 30-minute appointment.
- Schedule at least 24 hours in advance.
- Do not schedule more than two weeks ahead.
- Choose onsite or paid remote visitation.
One free and one paid visit
Each inmate may receive one free visit and one paid visit per week. Either visit may be onsite or remote, subject to availability.
Free at the facility
Oakland County does not charge for an onsite video visit at the jail.
$0.11 per minute
Offsite visits through a compatible phone, tablet or computer currently cost 11 credits, or $0.11, per minute.
| Oakland visitor type | Published visitation hours |
|---|---|
| Social visits: Monday and Tuesday | No social visitation. |
| Social visits: Wednesday–Friday | 1:15 p.m.–8:15 p.m. |
| Social visits: Saturday–Sunday | 9:15 a.m.–7 p.m. |
| Professional visits | Daily, 7:15 a.m.–8:45 p.m. |
Oakland visitor limit
One adult and one child may participate in a visit. When a family has multiple children, only one child can participate at a time. Children cannot be left unattended in the onsite waiting area.
Oakland identification
The adult visitor must have a current driver’s license, state ID or passport. Only the person registered for the appointment may conduct the visit.
Oakland County Jail
1200 N. Telegraph Road, Building 38E
Pontiac, MI 48341
Inmate information: 248-858-1800
Email: prisonerinfo@oakgov.com
Smart support: 888-253-5178
Macomb County Jail visitation
Macomb social visitation rules
- Friends and family visits are conducted by video.
- Each inmate may receive two visits per week.
- Certain trustees may receive three weekly visits.
- Up to three visitors may participate in a visit.
- A visit lasts approximately 30 minutes.
- A visitor may visit up to five different inmates individually.
- Disruptive behavior may suspend or terminate privileges.
Macomb scheduling and cost
The first visit of the week is free. A fee applies to additional eligible visits.
- Register at least 24 hours before the visit.
- Do not schedule more than two weeks in advance.
- Select the correct inmate and facility.
- Review whether the visit is the free weekly session or a paid visit.
- Save the confirmation and support number.
Macomb County Jail
43565 Elizabeth Road
Mount Clemens, MI 48043
Jail services: 586-469-5100
Sheriff: 586-469-5151
ICSolutions: 888-506-8407
Kent County Jail visitation rules effective April 6, 2026
Kent County onsite hours
- Monday–Sunday: 8 a.m.–11 a.m.
- Monday–Sunday: 1 p.m.–5 p.m.
- Closed during 11 a.m.–1 p.m. lockdown.
- Closed during 5 p.m.–7 p.m. lockdown.
- Visits may be delayed or canceled during other facility lockdowns.
Kent County online hours
- Monday–Sunday: 8 a.m.–11 a.m.
- Monday–Sunday: 1 p.m.–5 p.m.
- Monday–Sunday: 7 p.m.–10 p.m.
- Remote access remains subject to inmate availability and housing operations.
Kent County registration steps
- Create a SmartInmate visitor account.
- Upload a valid government-issued photo ID.
- Upload a recent photo of your face.
- Make sure the face and identity clearly match.
- Choose a scheduled or available on-demand visit.
- Check in at least 20 minutes before an onsite appointment.
One free onsite visit
General-population inmates may receive one free onsite visit per week.
Three free onsite visits
Working trustees may receive three free onsite visits weekly outside work hours.
$0.14 per minute
Additional onsite video visits may cost $0.14 per minute for up to 30 minutes.
$7.50 for 25 minutes
Offsite video visits currently cost $7.50 for a 25-minute session.
Kent visitor age and number
Adult visitors must be at least 18 with valid photo ID. A child under 18 must be accompanied by an adult. A maximum of two visitors may participate, and a child counts toward that limit.
On-demand visits
An on-demand visit does not require an advance reservation but depends on availability. These visits last up to 15 minutes and do not guarantee a particular start time.
Kent County Correctional Facility
703 Ball Avenue NE
Grand Rapids, MI 49503
Inmate information: 616-632-6300
Facility: 616-632-6400
Scheduling support: 727-349-1561
Washtenaw, Ottawa and Ingham County visitation help
Contact and video visitation
Washtenaw County offers contact visitation for eligible incarcerated individuals and also operates a fully automated video-visitation system.
- Confirm custody and current inmate eligibility.
- Open the appropriate contact- or video-visit page.
- Follow the current facility registration instructions.
- Call inmate information when the page does not display an available schedule.
Washtenaw County Sheriff’s Office
2201 Hogback Road, Ann Arbor, MI 48105
Inmate information: 734-973-4770
SmartJailMail video visits
- Create and verify a SmartJailMail account.
- Search for the inmate under Contacts.
- Send a friends-and-family connection request.
- Wait for the inmate to accept the connection.
- Upload valid identification and a current upper-body photo.
- Wait for county preapproval.
- Use the on-demand video option when available.
Ottawa County Jail
12130 Fillmore Street, West Olive, MI 49460
Jail: 616-738-4650
Family and friends visitation
- Confirm the inmate through the county locator.
- Read the current family-and-friends visitor guide.
- Check county holiday closures before traveling.
- Use visitor entrance Door 2.
- Call Option 3 for inmate information and current visit availability.
Ingham County Correctional Facility
640 N. Cedar Street, Mason, MI 48854
Inmate information: 517-676-2431, option 3
Can a child visit someone in a Michigan jail?
Prepare before adding a child
- Confirm whether minors are allowed for the inmate’s classification.
- Ask whether a birth certificate, school ID or guardianship document is required.
- Confirm whether the accompanying adult must be a parent or legal guardian.
- Add the child to the scheduled visit when required.
- Do not bring an unregistered child and expect staff to modify the visit at check-in.
Supervision rules
Children must remain supervised in the lobby and throughout the visit. Running, shouting, leaving the camera frame or disruptive behavior can end the session. Do not leave another child alone in a vehicle or jail waiting area.
Michigan jail visitation dress code and conduct rules
Avoid revealing clothing
Transparent garments, excessively short shorts or skirts, bathing suits, tube tops, tank tops and clothing exposing private areas can cause denial.
Avoid gang, drug or alcohol imagery
Oakland County specifically prohibits clothing displaying drugs, alcohol or gang affiliation. Other jails use similar security standards.
Dress rules apply remotely
Remote visitors can be disconnected for nudity, suggestive clothing, masks, gang signs, drug paraphernalia or inappropriate conduct visible on camera.
Do not record the visit
Screen recording, photography, livestreaming or using another device to capture the visit may violate county and vendor rules.
Do not display unapproved items
Weapons, drugs, explicit images, written messages, photographs and contraband can terminate a remote or onsite visit.
Remain sober and respectful
Visitors who appear intoxicated or behave disruptively, abusively or vulgarly may be denied and lose future privileges.
Prepare your phone or computer for remote visitation
- Update the operating system and browser
- Allow camera and microphone access
- Disable virtual backgrounds and face filters
- Use a stable Wi-Fi or wired connection
- Charge the device fully
- Use headphones when permitted
- Sit in a well-lit private room
- Keep every approved visitor in camera view
- Close other video and streaming applications
- Log in 10–20 minutes early
- Keep ID available for verification
- Do not drive during the session
Why a jail visit may be denied or canceled
| Problem | Likely reason | What to do next |
|---|---|---|
| Visitor profile rejected | Blurry ID, expired identification, cropped document, filtered selfie or mismatched name. | Delete the rejected file, upload a clear replacement and resubmit the profile. |
| No appointments appear | Schedule full, inmate unavailable, lockdown, classification restriction or booking too recent. | Check another day, look for on-demand availability or call visitation staff. |
| Visit canceled on arrival | Court transport, release, transfer, medical movement, lockdown or disciplinary action. | Confirm custody and ask the vendor about rescheduling or fee treatment. |
| Child denied | Child not registered, visitor limit reached or required parental documentation missing. | Ask which document and relationship proof are required before booking again. |
| Remote visit disconnects | Internet failure, camera permission, background violation, prohibited conduct or facility interruption. | Save the error code and contact the vendor before purchasing another visit. |
| Visitor is blocked | Misconduct, no-contact order, inmate request, prior suspension or facility security decision. | Ask whether a written appeal or review process exists. Do not create another identity profile. |
| Payment taken but no visit | Late check-in, visitor equipment failure, facility cancellation or vendor error. | Submit the confirmation, scheduled time, screenshots and error details to vendor support. |
“My visit for [inmate name and ID] at [facility] was scheduled for [date and time]. The confirmation number is [number]. Please tell me whether the visit was canceled by the facility, denied for a visitor issue or lost because of a technical error, and whether it can be rescheduled or credited.”
Medical, mental-health and family emergency help
Visitation staff and video vendors are not emergency medical dispatchers. Use the jail’s direct contact route when an inmate may be in danger.
Concern about the inmate
- Call the jail’s published inmate-information number.
- Ask for the shift supervisor, medical unit or mental-health team.
- Provide the inmate’s full name, ID and housing location.
- Explain the immediate risk, diagnosis or medication concern.
- Give a professional contact who can verify medical information.
- Call 911 for an active emergency outside the jail.
Death or critical family illness
- Call the facility—not the visitation vendor.
- Ask whether a verified emergency message can be delivered.
- Provide a hospital, hospice, police, clergy or funeral-home number.
- Ask whether chaplain or mental-health staff will notify the inmate.
- Do not expect an automatic emergency visit or furlough.
Attorney, clergy and professional visitation
Attorneys
Bring government-issued photo ID and a valid State Bar card. Some counties permit same-day legal visits, while contact visits with non-attorney legal staff may require advance clearance.
Clergy
Prior approval, proof of clergy status and a rule against visiting relatives in a professional capacity may apply. Ottawa permits one approved clergy member per inmate.
Social and medical professionals
Agency identification, a business card, letter of introduction, clearance form or PREA training may be required before professional access.
No-contact orders, victim safety and visitor restrictions
A court order overrides a vendor connection
A no-contact order, personal protection order, temporary restraining order or bond condition can prohibit a visit even when the inmate and visitor approve the online connection.
Do not use another person’s account
Creating a false profile or appearing through another visitor’s camera may violate the court order, facility rules and vendor terms.
Visitation, bond and release are separate processes
A visit does not affect bond
Scheduling, paying for or completing a visit does not change the court-ordered bond or cause release.
Bond may cancel a visit
If the person is released before the scheduled session, the visit may disappear or be canceled. Ask the vendor about the unused fee.
Other holds may delay release
An additional warrant, detainer, probation hold or another case can keep the person in custody after one bond is paid.
What happens after transfer to a Michigan prison?
County-jail visitation approval does not automatically transfer to the Michigan Department of Corrections.
Stop using the county visitation portal
Once the person enters MDOC custody, the county account may no longer show valid visit options.
Confirm MDOC custody and prisoner number
Use the official MDOC offender search and wait for a permanent facility assignment when the prisoner is still in reception processing.
Submit the MDOC visiting application
County approval is not sufficient. Follow the state visitor-application process and wait for approval.
Find the assigned prison schedule
MDOC publishes facility- and housing-unit-specific schedules. Do not use the schedule of a similarly named county jail.
Prepare for MDOC identification and conduct standards
State-prison rules, visitor lists, dress standards and approved property may differ from county-jail procedures.
Register separately for video visitation
Approved MDOC video visitors use the state’s ViaPath process and must log in early with acceptable identification.
Michigan jail visitation contacts and addresses
Wayne County Criminal Justice Center
5301 Russell Street, Detroit, MI 48211
Inmate information: 313-224-0797
Oakland County Jail
1200 N. Telegraph Road, Building 38E, Pontiac, MI 48341
Inmate information: 248-858-1800
Kent County Correctional Facility
703 Ball Avenue NE, Grand Rapids, MI 49503
Inmate information: 616-632-6300
Washtenaw County Sheriff’s Office
2201 Hogback Road, Ann Arbor, MI 48105
Inmate information: 734-973-4770
Ingham County Correctional Facility
640 N. Cedar Street, Mason, MI 48854
Inmate information: 517-676-2431, option 3
Michigan Department of Corrections
State-prison family information: 517-335-1426
Use this contact only after an MDOC transfer, not for a county-jail visit.
Michigan county jail location map
Use the map to confirm the route after verifying the exact facility through the sheriff. A county may have an administration office, courthouse, jail and visitation entrance at different addresses.
Common Michigan jail visitation mistakes
Registering before locating the inmate
The person may be in another county or may already have been released.
Using an old inmate number
A new booking can create a different ID and visitor connection.
Assuming onsite means contact
Many onsite county visits still occur through video kiosks.
Waiting until the same day
Oakland and Macomb generally require at least 24 hours’ advance registration.
Uploading a filtered selfie
Ottawa and Kent require clear, current photos that match the submitted identification.
Bringing an unregistered child
Visitor limits and minor documentation can prevent entry.
Arriving with prohibited electronics
Some jails cannot store a phone, smartwatch or tablet for you.
Discussing contraband or criminal activity
Video and non-contact visits may be monitored and recorded.
Continuing after an MDOC transfer
County approval does not transfer into Michigan’s state-prison visitor system.
10 essential answers about Michigan jail visitation
These ten title-specific answers cover the most important inmate lookup, scheduling, identification and visitation-rule questions.
1. Is there one statewide Michigan jail visitation website?
2. How do I find where a Michigan inmate is being held?
3. How do I schedule a Michigan county jail visit?
4. What identification is needed for a Michigan jail visit?
5. Can children visit an inmate in a Michigan jail?
6. Are Michigan jail visits free?
7. Are Michigan jail video visits recorded?
8. Why was my jail visit denied or canceled?
9. Can I visit an inmate immediately after arrest?
10. What happens to visitation after transfer to a Michigan prison?
Official Michigan inmate visitation resources
Major county visitation pages
- Wayne County Inmate Visitation — review video scheduling, accepted identification, hours and prohibited items.
- Oakland County Visitation — create a Smart Communications account and compare free, paid, onsite and remote visits.
- Macomb County Visitation — review weekly visit limits and open ICSolutions scheduling.
- Kent County Inmate Visitation — check the April 2026 hours, upload requirements, costs and visitor limits.
Additional county and transfer resources
- Washtenaw Incarcerated Individual Information — choose contact or video visitation and verify eligibility.
- Ottawa County Inmate Visitation — review in-person conduct and SmartJailMail approval steps.
- Ingham County Jail — use the family-and-friends guide, locator and current lobby information.
- Michigan Sheriff Directory — locate another county’s official corrections website.
- MDOC Family Information — restart visitor approval after a transfer to state prison.
- MDOC Visiting Schedules — find the current schedule for the assigned prison and housing unit.